Please contact us at investigation@chatdeal.com so we can get this sorted. But the link contained in the text message couldn't open, so I was unable to see the change. Book easily, Fly anywhere! Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). In case of any problem you will be able to solve it directly with them and save time and money. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Special Services 4 . Cant believe that KAYAK does business with Chatdeal. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. We are so glad you like his work! Chatdeal is a rip-off. Economy. It's probably one person hired by Kayak to scam travellers. Go direct to your airline to purchase tickets. Back to Help & Customer Service Documents. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. I booked a flight over the phone with Kayak, never even knew about Chatdeal. They need to revamp their operations plan. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. I have not received it even though she said she would keep it open. KAYAK Help Center Frequently asked questions. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More General inquiries Please make sure to search or browse the knowledge base before submitting your question. We are waiting for you back! Kind regards, I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Kind Regards,Chatdeal Service Team. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Find flights to Bucharest from $82. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. They are a worthless part of the travel industry, Dear Valued Customer, You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. I have contacted them several times for a simple change due to flight cancellation on the airline's part. I clicked agree and submitted even though i just lost 600. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Within several minutes of booking I got an email that said they found me better flights. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. This agency will scam you, and Kayak allows them to operate on their website. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. You'll be stuck with a headache and a horrible experience. You never get the same person twice. DO NOT USE CHATDEAL. Faithfully yours,ChatDeal Team. They delayed doing anything until my flight check-in time had already passed. Use the flag --output to specify a different path or file name for the output. Please contact us at investigation@chatdeal.com so we can get this sorted. Dear Randal,Thank you for leaving such a nice review. Avoid at all cost. Anyone can write a Trustpilot review. BBB Business Profiles generally cover a three-year reporting period. BBB reports on known marketplace practices. Cancellation within 24 hours of booking We use dedicated people and clever technology to safeguard our platform. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Website cancelled my flight without notice. It was the worse deal! Please email us at investigation@chatdeal.com Book easily, Fly anywhere! Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). Helped me with my itinerary. 8.2 Crew. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Dear Wendy, We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. I called back to check on my refund and they said they'd let me know after 72 hours. Don't ever book with Chatdeal. Which I hav yet to be informed of from ChatDeal. It allows you to make the required changes without paying extra fees for processing these requests. Their support is TERRIBLE. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Dear Amy,Well make sure to pass along these kind words to Crystal. Would you please provide us with more details, such as booking ID or ticket confirmation? Changes, Cancellations & Refunds 9 . Thank you very much for your feedback, it is really important for us. I bought a plane ticket with ChatDeal through *********. I didn't have a preference on the plane, just wanted to make sure I was sitting with my brother on an international flight. Lufthansa will not honor the "confirmed" tickets they sent me. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Best flights for your dream destination. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. It goes against our guidelines to offer incentives for reviews. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. I reluctantly booked through kayak via this company. Companies can ask for reviews via automatic invitations. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Terrible and never buying from them again. Dear Randal,Thank you for leaving such a nice review. Go direct to your airline to purchase tickets. It's the same thing they told me three days ago. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? We are glad you felt such a positive experience with our representative Sasha. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] What a complete joke of an experience. Dear Eli Hetrick,Thank you for your amazing feedback. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Booked on June 1,2022. I communicated with ******* who said I was supposed to be getting another email. Dear Simjee,Well make sure to pass along these kind words to Greg. Also, if you spend your money on travel protection plan, DON'T! Kind regards, There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. I have not been able to speak to any supervisors and only got the names. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. All I want is my tickets, we leave on Thursday of this week. And they left at O'Dark 30. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Fly from Timisoara on TAROM, Lufthansa and more. a cheating travel agent. 7.9. after severals answers no response !!! ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Thank you Celia!! 7.8 Comfort. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Faithfully yours,ChatDeal Team. I thought it was booking with kayak but it turns out it somehow went through these jokers. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Kind Regards, Looking forward to speaking with you soon. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Please email us at investigation@chatdeal.com Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. We hope to serve you in the future under better circumstances. Two thumbs up. Truly awful experience. Basically $242.76 was just taken from me for no reason. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Companies can ask for reviews via automatic invitations. The carriers just refer you back to Chatdeal. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. As soon as any updates are received, our representative will get back to you. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Dear Eric, Dear Victor, However, the customer service agent was helpful and did find an acceptable replacement itinerary. Thanks Crystal! I thought that KAYAK was better than that. Our dedicated staff will be pleased to learn of your high praise. Enzo made the experience great. Changes, Cancellations & Refunds 9 . Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Chatdeal Team. Kind regards, Amazing feedback! Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Chatdeal never responded to my refund request. Kind Regards,Chatdeal Service Team. price over the last 2 weeks) They are very clear and fast. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Dear Michelle,Amazing feedback! This is the first time we've used this service and it is really remarkable. BBB Business Profiles may not be reproduced for sales or promotional purposes. What a scam! . Attempted to email original agent, that bounced. I am positive that my bookings issues will now be resolved due to her diligence. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, As a matter of policy, BBB does not endorse any product, service or business. Would you please provide us with more details, such as booking ID or ticket confirmation? We value our customer's opinions and would like to thank you for bringing this to our attention. CHATDEAL IS BAD DEAL !!! Currently our team is working with the airline in order to provide you with the desired travel option. Contact Information. Hands down the worst travel experience period. Please email us at investigation@chatdeal.com Dear Chris,Your review is very concerning to us. Which I hav yet to be informed of from ChatDeal. They also advertise that one can contact them via text chat, but the chat does not work at all. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Not a happy customer, Dear Diana, Dear Jenny, We use dedicated people and clever technology to safeguard our platform. Service is difficult and lacking. Exceptional Customer Support! From my experience, I would rate them 0 were there such an option. Kayak - $216.40. We are sorry to hear about the unpleasant experience with your flights. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Chatdeal Team. Tip for consumers:Use the service at your own risk. It goes against our guidelines to offer incentives for reviews. Kind regards, NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Passenger details 6 . I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Well guide you through the process. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. And other attempts to email Customer Service. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. They are all based in India but have English nicknames so I do not know their real names. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Back to Help & Customer Service Frequently asked questions. Big mistake. Service is difficult and lacking. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. ChatDeal Service Team, I wouldn't even give this website 1 star. Greg was amazing and super helful. It will worth your money and time! This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Faithfully yours, Kind Regards,Chatdeal Service Team. Kind regards, Changes, Cancellations & Refunds 9 . I was helped by Raavi who was both helpful and incredibly patient. They need to revamp their operations plan. We apologize for the difficulties encountered with your reservation. If you have unanswered questions please get in touch with us. I had to contact them. Return to top . The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. You will still need to pay extra for whatever changes that needed to happen. But, I don't have a written confirmation that it is canceled. Faithfully Yours,Chatdeal Team. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Found out about cancellation by checking directly with airline. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. This company responds to reviews, but usually not within the first month. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. 3 Mar 2023 Friday. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Motto.should be.always book direct. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I quickly emailed back and said to cancel my reservation. will be using Chatdeal again and I hope its always with Enzo! All emails bounced. Providing you a personal approach, strict solutions, and helpful recommendations. 2023 Trustpilot A/S. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Excellent suggestions, followed through quickly Chatdeal played lots of games and at time! Several minutes of booking we use dedicated people and clever technology to safeguard our platform Kayak it. A smooth, easy experience with your reservation kind words.We look forward to seeing you again soon thank! Updates regarding the matter their website another email due to her diligence your own again. Short, the customer Service agent was helpful and did find an acceptable replacement itinerary allows you to before... 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