This is particularly important given that Conservative MPs have voted through new legislation for sewage targets in Parliament, which would allow 15 more years of harmful waste in rivers. Thames Water, the UK's largest water company, has been fined 2.3m for a pollution incident in 2016 that resulted in the . Over the period 2003-2011 this figure rose from 55% to 82%. You can also send us an email and we'll be in touch within 10 working days. Others also took fire at Thames Water's CEO's salary, coming soon after The Mirror revealed water firm bosses earn over 15million amid concerns over pollution and leaks. Leakage levels change throughout the year, so to measure and report our performance we take our daily leakage figures and average them for each month and in turn across the year. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Posted. Before you call Thames Water, you can consult our No Water in House guide to get your water flowing through your taps again. England's largest supplier of water and sewage services is worst performer for second year in a row. There are other schemes that we could deliver within eight years but these are all more expensive, the company said. This website uses cookies to improve your experience while you navigate through the website. Ofwat announced earlier this month that it was cutting 150m from customer bills over pollution incidents and water supply interruptions. Click here. A consultation on the proposal runs until 21 March. Thames Water Utilities Limited Registered in England and Wales. 2020 - 2023 Munira Wilson MPWebsite designed and created by The Sustainable Printworks. Utilities. CCW London & South East Chat with us. Over the period, the total number of leaks in the Thames Water area went up from 4,160 in 2012 . Sudden heavy traffic causing movement in the ground; Temperature changes, which cause pipes to swell and shrink; High pressure or sudden changes in pressure; and. Thames Water address. Cllr Julia Neden-Watts and I raised local concerns, including the proposals impacts on biodiversity in the river, chemical contaminants, flood resilience, and fixing leaks. We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. Parts of Oxford are also experiencing low pressure or no water, Thames Water says. Call us on 0800 316 9800. An independent plumber would charge you much more than that. If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. Thames Water also said that from 1 April to 30 September 2022, its written complaints had fallen 9% compared to the same period the previous year. Save water. Thames Water admitted the situation does not look good, particularly at a time when a hosepipe ban is still in force, as engineers try to fix the problem. Then select Extension options. Thames Water is one of the few water companies that obligates a water meter installation for all its customers. Journalists in 50+ countries follow the constant flow of money made and lost in oil & gas while Please help us to help you by getting your leak fixed. New leaks can appear at any time. Thames Water is at the top of a league table charting the number of written complaints made to water firms in England and Wales last year, with the number more than . Meanwhile, in the last two years, their top execs were paid 6.1m, including 2.9m in bonuses. Thames Water Utilities Ltd (Thames Water) has today (22 March) been fined an unprecedented 20,361,140.06 in fines and costs for a series of significant pollution incidents on the River Thames . Under the proposal, river water would be sucked up near Teddington and replaced with treated water from Mogden sewage plant. It appears that billing and metering are separate business divisions of Thames Water and do not seem to share information. Change the plan you will roll onto at any time during your trial by visiting the Settings & Account section. After choosing your option, you will need to say your postcode. This is more common when buildings are close together, in a side-by-side- layout, such as on a terraced street. Munira Wilson MP is the Member of Parliament for Twickenham. Again, it will ask you to narrow down your problem with three options. On 19 January, I held an urgent meeting with Thames Water officials. Thames Water was fined for a sewage leak on the River Ray in June 2003 which was thought to have caused the death of 8,000 fish. You can use the following numbers for their Text phone service if youre a priority customer who is deaf or hard of hearing: When you contact Thames Water, you must navigate through the IVR (Interactive Voice Response) system. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. If your house number is 27, you must say TWO-SEVEN and not twenty-seven. You also have the option to opt-out of these cookies. Technical documents within Thames Waters resources management plan show there are environmental concerns about the water reuse proposal. Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. Terms and exclusions apply, see website for full details. Weve broken down all the Thames Water contact methods available so you can talk to them straight away. Option 2 is when your question is not about billing. Thames Water has been hit with a record fine of 20.3m after huge leaks of untreated sewage into the Thames and its tributaries and on to land, including the popular Thames . If we dont have a record of past use, well base it on the typical water use for a similar sized property. The record of water companies is under scrutiny over sewage spills and water leaks. The Thames Water complaints department will respond to you within 10 working days by phone. On this page you will see a phone number in the same 0800 range (0800 009 3652) and very likely that they have control of a portion of those numbers. Thames Water's Head of Water Networks . Citizens Advice also offers guidance on how to complain about your water company. As our population grows and climate change increasingly affects our lives, we need to protect our environment more than ever. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the Thames and replacing it with treated effluent from one of Europes biggest sewage treatment works. To pin the Google Translate extension to your browser toolbar, click on the jigsaw-piece icon displayed in your browser toolbar. To do that, add @thameswater to your tweet, so your tweet will catch Thames Waters attention, now that youve mentioned them in your tweet. Its important to get any leaks fixed as soon as you can. We recognise that we have more to do on written complaints as indicated by CCWs recent report.. Unless we need more information from you, you should only need to contact us once to get your complaint resolved. The Liberal Democrats have been leading anationalcampaign on the water industry with a special focus on the scandals around sewage and water quality. Thames Water provides water meters for free. You can also prevent leaks in your home by being water smart. Would you like to contact Thames Water by phone? B2 4AJ. Two of our largest risks to us meeting our target are weather and a challenging recruitment environment. Under the Water Industry Act 1991, we had to act to repair the leak in order to save water resources. For example: Weve installed over 900,000smart water metersto help customers track their water use more effectively. Every day we supply 2.6 billion litres of water, but not all of that gets to our customers. Thames Water is the subject of an investigation by the regulator Ofwat into what it says are shocking failures in the way that most water companies run their waste treatment works. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year. The Government wants . We have also recently launched our Prepare your home for winter campaign. To make a payment or discuss a payment option, please contact a member of our billing team on0800 009 3665. Sometimes a single supply pipe serves more than one property. Standard Digital includes access to a wealth of global news, analysis and expert opinion. A MAN was fuming after a water firm came to fix a leak outside his flat but instead left a huge hole and mounds of dirt on his doorstep. Assuming it isn't a scam: My guess is that the person at Thames Water was searching for active accounts, which is why the account didn't show up. Weve also issued our "Prepare your home for winter"campaign through our website and we have been emailing our customers on Hot tips as the freeze thaws to help minimise customer side leaks. For the regulatory period from 2020/21 to 2024/25 our target is to reduce our baseline leakage level as follows: The extreme weather conditions that weve experienced this year has made meeting our leakage target extremely challenging and as we have already said above, were unlikely to achieve it. 70 Fleet Street 2. This is a 24-hour automated line. We also recommend that you follow @thameswater Twitter as they will often tweet about service disruptions and issues affecting your water supply. "The homeowners are responsible for any water leak that is inside the property boundary except for water leaks on the water meter . We use If you want to speak to a Thames Water representative and avoid the robot-system, at this point do nothing. We recommend including your phone number and Thames Water account number in your correspondence, as this will help Thames Water to deal with your problem faster. Victoria Square House However, when it comes to leaks, the sooner they can be found, the better. It began with a letter warning us that we were consuming 328 litres an hour, which would cost 5,970 a year. If you have a problem with your wastewater service, youll need to get in touch with them. If you're worried about how much you're meant to be paying with your water company, we've prepared a guide to help explain how your bill compares to the Average UK Water Bill. The email address given is for a company called 'Essential Water Services Ltd' and the phone number given . Expand our field force further to around 1,000 detection, repair and plumbing operatives; Install more meters to better understand, and enable us to work with our customers to reduce demand on their pipes; Employ no-dig technology to fix leaks and prevent water loss on customers properties faster; This is usually the largest risk to our leakage level each year, Both extreme cold and hot conditions can increase leakage and with the impact of climate change, the risk is increasing, We continually review and update our leakage reduction plans against a range of short and long-term weather scenarios, We formally review our plans every three months to assess performance, identify areas where we need to do more, and review resource needs, A competitive recruitment environment has made it more difficult for us to secure the resources we need, With fewer teams available to make repairs, we're not able to repair as many leaks as planned, Were working to increase our resources, and we review our plans quarterly to make sure we remain on track, Were moving away from our outsourcing delivery model and will do high volume repair and maintenance work and planning in-house. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We remain committed to reducing total leakage by 20.4% between 2020 and 2025. In both cases, if your question or query is about your account, it will be better to speak to a representative over the phone as the agents may not help with sensitive personal information. Fri 26 Feb 2021 12.03 EST. Their name will be on your bill. Here are a few signs that you might have a leak: If you're a metered customer, you may notice an unexpected increase in usage. For a full comparison of Standard and Premium Digital, click here. Under section 75 of the Water Industry Act 1991, Thames Water have the authority to repair the leak and pass associated repair costs to the property owner. Before privatisation, just like other water companies, Thames Water was relatively debt free. After you choose this option, it gives you three options to narrow down your problem. You can also read our guide onfixing a leak at your property. But if youre not happy with the response weve given you, or we havent responded to you within the timescale we promised, you can ask for your complaint to be reviewed. 4. You can do this easily by completing our leak fixed form. If youre not satisfied with our final response, you can contact the Consumer Council for Water (CCW) for help. If you need to contact the 24-Hour Leak Line, call 0800 714 614. If you dont know it, you can Press # and give your house number and postcode by voice to the automated system and Press 1 to confirm after the system has repeated it. Munira also wrote a joint letter with Sarah Olney, MP for Richmond Park to the CEO of Thames Water calling for better public engagement and accountability. By continuing to browse, you accept the use of cookies. On Monday, Sarah Bentley, the CEO of Thames Water, admitted the privatised water company had failed to invest in infrastructure for decades. Make sure your cheque is payable to Thames Water Utilities Ltd and write your account number on the back of your cheque. Please note CCW wont normally be able to assist you until weve had the opportunity to investigate your complaint. The hot and dry summer last year created an unprecedented soil moisture deficit. and if they consider the pipe is not worth repairing, you can try their pipe replacement service at 215, either way they will insist you get the leak repaired. On how to complain about your water supply interruptions meeting with Thames water is of. Unprecedented soil moisture deficit this figure rose from 55 % to 82 % click on proposal. Business divisions of Thames water was relatively debt free should only thames water leak letter contact! You until weve had the opportunity to investigate your complaint offers guidance on how to complain about your water.! This easily by completing our leak fixed form which would cost 5,970 a year information from you you! 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