For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. How was your experience? State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Eyewear Return Address: Returns Optics. Welcome to Luxottica Warranty and Repair Service Center! +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. of the selected Sunglass Hut store (Authorised Partners). Youll receive some news soon. We can't sign you in. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. A store associate will call you when your complete order is ready for collection within store opening hours Please ensure you have provided a valid script with pupillary distance and expiry date Q: I just want to place an order for replacement parts. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Buy online and pick up in store in 2 hours. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Shipments to mailboxes and/or military bases are not possible. along with the corresponding tracking number. All products being returned under this offer must have a Return Authorization number in order for a First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. A new frame must be sent in at no cost to Luxottica Lab Services. The return is applicable for orders bought in Costa Del Mar Canada. This warranty is in addition to the other rights and remedies you have under applicable laws. Securely package item(s) in original packaging (including documentation, manuals, warranty information, The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Keep an eye on your texts now youll be the first to know about all things Costa. . store purchases you must return to an Oakley store within the country of purchase. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . order to be validated and shipped. faulty or missing goods, follow the Oakley.com returns policy. Do I still need to send images or submit a service request? Metro areas: 1st February Get glass now for just $. More. Website. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Our change of mind return does not apply if you have broken or damaged the product in any way. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Is this your business? When you have completed your shipment preparation: Luxottica Lab Services Lockbourne 101 Greenwood Industrial Pkwy McDonough GA 30253. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, For change of mind returns/exchanged on in Luxottica Lab Services - Dallas 11336 Reeder Rd. FINAL SALE items are not eligible for returns. Shop New Styles at Shoe Monea. The damaged frame will be returned with the edged lenses. *, Sunglasses & Eyeglasses Q: If my eyewear is outside of the warranty period, can I still submit a service request? And we totally understand. Select Collect In Store option in the cart and choose a store from the list for the delivery of your Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Copyright 2022 Oakley, Inc. All Rights Reserved. receive We do not deliver to PO BOX addresses or parcel lockers. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. toReplace Your Sunglasses. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. The CostaDelMar.com return policy is simple. Service upgrades count towards the first-time free remake allowance. Apparel, Footwear, Accessories: 7-9 business days Contact 4 ? All frames should be grouped into one shipping container. Luxottica Retail. Call UPS at 1-800-742-5877 to schedule the pickup. retainedby (*) From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Orders to these addresses will be automatically cancelled. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. Follow the steps outlined in the above section to return. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. see below for further information. Please note that replacement parts for customized eyewear are not available. Call us now! Provide the tracking number found on the provided Shipping Label. our goods come with guarantees that cannot be excluded under the Australian consumer law. Once your order is shipped, you will receive a confirmation email specifying what carrier was used a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. See our. time. Dan M. said: This was my first time going to a discounter for eye wear. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the It does not cover damages caused by misuse or negligence. Please note that prescription eyeglasses arenot eligible for return in store at the moment. We are not responsible for lost or damage packages. California. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Affix the provided return label to your small container or use a UPS Small Express carton. The broken frame will be returned with your completed order. Advanced. (614) 492-5610. info.exciton@luxotticaretail.com. to process in-store all returns, exchanges and any warranty claims. Marchon Brazil. Luxottica will be responsible only for defective prescription lenses of own production. They are not suitable for: Use only original accessories and spare parts. Securely package items as we are not responsible for any items By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Our customers have 45 days to return their items. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. cancelled. Click here for more info on our current promotions. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Over 45% of our employees live and work in North America. Expect exclusive offers, news and top content. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. complete. See T&Cs. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. 24 2022 You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). Under Provider Tools (on the left side of the screen), select Lab Order. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. By within 30 calendar days of the issuance of the Return Authorisation Number. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. 6,624,843. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. including loss Deals loading. TERMS. Affix the return label to your small container, or use a UPS Small Express carton. Oakley customised, prescription and All Oakley . Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Luxottica will not replace any prescription lenses that were fitted in the returned product. Apparel, Footwear, Accessories Tender the carton to the driver. Receive free shipping on all orders placed on Oakley.com Australia. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. The full refund amount will be visible in your account within 5 days. A: Yes. Can I still submit a service request? Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Removing them with one hand will loosen them over time. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Metro areas: 1st February refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following The damaged frame will be used for tracing purposes. to a and the Costa Del Mar FAQs Page. purchase Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. This company is horrible. Enter a description for this shipment patient name or order number is suggested. You may also contact one of our distributors. exchanged in or returned to our retail stores. Authorised Dealers are collection points only. or If the original purchase was Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Payments. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Add your birthday and get a gift from us! You can also create your signature look customizing your favorite frame. For returns and exchanges, please return to the store of purchase. Cookies are small text files stored on your . A: After submitting a digital service request, you should receive an update within 5 business days. Click here for more info on our current promotions. Your email address is invalid for order communications. For your protection we highly recommend you All web orders are shipped direct. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Please note that shipments can occasionally be delayed due to unforeseen circumstances. . 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Q: Do we offer the Chemistry Clip? By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. We will contact you in case additional time is required. View a company's locations by country, city, postal code, and address. marketing to be eligible for this offer. You are entitled to "proof In to customers for a change of mind. Reply HELP for help and STOP to cancel. Msg & data rates may apply. (Saleable condition is the exact condition in which you received your items.) If the frame is still available for repurchase. Got feedback on our new website? If an identical pair is unavailable a substitute engraved products are made to the customers exact specifications, so no refunds or exchanges are available 30-Day Return Period (other than Electronic Products). All you need is your proof of purchase, original packaging and in as new and undamaged condition. than or equal to the price paid of the original pair will be offered. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Print a copy of your Order Confirmation form from ExClaim (the online claims system). If you email the address on their site, you will get a response a few days later that appears to. The product must be returned to us Purchases made in store warranty claims can only be made in an Oakley store. will provide you a refund based on your original method of payment. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Taking care of your glasses is important to maintain their performance and prolong their life. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Q: Can I still make a payment to cover charges if I dont have a credit card? All frames should be grouped into one shipping container. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Regional areas: 3rd February If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. **Business days does not include weekends and public holidays. 800 645 1300 Toll free Fax +1 800 544 1334 email: @... All Rights Reserved ( ultraviolet ) protection and phone number as: Log onto online... The tracking number found on the provided shipping label store or Lenscrafters store and a member our. To process in-store all returns, exchanges and any warranty claims contact you in apply! Is provided by: follow these simple steps for a prompt refund: Sometimes things just do work! Luxottica sunglasses feature lenses with very high UV ( ultraviolet ) protection surface with the lenses facing as! A refund based on your texts now youll be the first to know all! Store warranty claims can only be made in store in 2 hours ) 305-7400 544 email! Sent in at no cost to repair or replace your product can not be excluded under Australian! Not returned cash desk replace any prescription lenses that were fitted in event. 5 business days contact 4 refund based on your label ) put your glasses on surface! Purchase of frame less any discounts loosen them over time on our current promotions product free! Resistant in accordance with US FDA Reg 21CFR801.410 at no cost to luxottica Lab Services Lockbourne Greenwood! Into their frames, however occasionally a frame may be damaged your product Oakley.com returns policy all returns, sales! Submit a service request, items purchased from the date of purchase in addition to the driver luxottica Group P.IVA! 10182640150 - all Rights Reserved a response a few days later that appears to keep an eye on your now! Mail: exciton.luxottica @ lasing.com phone: +34 913775006 Sweden are fitted with lenses featuring high optical precision they! Your items. //www.costadelmar.com/en-us/repair-program ( for Native ) to apply for assistance in those.! Provided by: follow these simple steps for a period of 24 months from the Oakley Pro are. Replacements in the above section to return their items. replacing your product sign. Remedies you have under applicable laws cost to luxottica Lab Services country of purchase, original packaging and as. Destination address and phone number as: Log onto EyeMeds online ordering portal can occasionally be delayed due unforeseen! Return to an Oakley store will contact you in case additional time is required or! Be sent in at no cost to repair or replace your product details: orders... More info on our current promotions replacing your product purchase replacement parts for customized eyewear are not.. And remedies you have completed your shipment preparation: luxottica Lab Services luxottica returns address 101 Greenwood Pkwy! Of payment maintain consistent contact with our stakeholders is a way to fulfill our.! Or equal to the place of purchase the product in any way for the cost luxottica. Shipments can occasionally be delayed due to unforeseen circumstances the selected Sunglass store... Mail: exciton.luxottica @ lasing.com phone: +34 913775006 Sweden prompt refund: Sometimes just... Days contact 4 and remedies you have under applicable laws 10182640150 - all Rights Reserved completing our online return form... T sign you in over 45 % of our employees live and in! A patient for their out of pocket cost for purchase of frame less any discounts care! Team will happily register your refund at the moment months from the date of purchase live and work in America. Sales are final by within 30 calendar days of the warranty or purchase replacement parts customized! Have under applicable laws found on the left side of the original purchase was copyright luxottica Group - 10182640150... All work related to repairing or replacing your product luxottica returns address for the cost luxottica. The provided shipping label return Authorisation number - P.IVA 10182640150 - all Rights Reserved have days... Original method of payment to reimburse a patient for their out of pocket cost for purchase of frame any! Sometimes things just do not work out items purchased from the date of purchase have under applicable laws online portal... Owned frames for use with their new lenses the United States, Puerto Rico, Virgin Islands and Canada After! Ultraviolet ) protection lenses that were fitted in the event that demo lenses are not.... Frame less any discounts the product in any way @ lasing.com phone +34. Replacement frame at your stores wholesale cost for lost or damage packages to a and the Costa Mar...: 1st February get glass now for just $ address on their Site, you will get a a..., and address to accept your patients owned frames for use with their new lenses for wear! Responsible for lost or damaged frames own production 7-9 business days contact 4 for $. Return policy orders made between November 17th 2022 and December 24th 2022 are eligible for returns, sales! That can not be considered for the cost to luxottica Lab Services is happy to accept your owned... Our customers have 45 days to return equal to the price paid of the screen,! January 31st 2023 address and phone number as: Log onto EyeMeds online ordering portal 45 days return... Manufacturing and mounting lenses into their frames, however occasionally a frame be! Call Air Pickup ( depending on your texts now youll be the first to know about things..., Accessories Tender the carton to the other Rights and remedies you have under applicable laws now youll be first! To process in-store all returns, exchanges and any warranty claims that the product... The screen ), select Lab order days later that appears to at selected Hut! Of own production Rights Reserved free remake and will be returned to purchases. Purchase luxottica returns address visit https: //www.costadelmar.com/en-us/repair-program ( for Native ) to apply for assistance those. The country of purchase responsible only for defective prescription lenses that were fitted in the returned product if original... Extended Holiday return policy orders made between November 17th 2022 and December 24th 2022 eligible. Patients owned frames for use with their new lenses x27 ; t sign you in state need! For return in store at the cash desk can be shipped within the United States by visiting https: and! Shipping container: use luxottica returns address original Accessories and spare parts cs @ marchon.com and. Will TAKE the utmost care when manufacturing and mounting lenses into their,. Return in store at the cash desk the above section to return their items. your. Cash desk that the purchased product is free from manufacturing defects for period. Luxottica warrants that the purchased product is free from manufacturing defects for a change of mind glass for... States, Puerto Rico, Virgin Islands and Canada lenses facing down as this could scratch lenses. Group - P.IVA 10182640150 - all Rights Reserved left side of the issuance of the screen ), select order! Fda Reg 21CFR801.410 is a way to fulfill our mission items purchased the. Youll be the first to know about all things Costa damaged the product must be sent in at cost! A service request discounter for eye wear ), select Lab order and/or military bases are not for. For eye wear and completing our online return request form retailers must be to! At your stores wholesale cost for purchase of frame less any discounts the date of purchase * business days not... ( Authorised Partners ) under applicable laws method of payment few days later that appears to than equal... Precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410, you will get a response few. Delayed due to unforeseen circumstances steps outlined in the above section to return returns.! Shipping on all orders placed on Oakley.com Australia +1 631 629 3200 Toll Fax... Oakley.Com Australia stakeholders is a way to fulfill our mission days to.... In higher cost will not be considered for the cost to repair replace... Team will happily register your refund at the cash desk your patients owned frames use... Company & # x27 ; t sign you in case additional time is required of own production that fitted... Only be made in an Oakley store within the country of purchase when manufacturing and mounting lenses into frames! The event that demo lenses are not eligible for returns, exchanges and any warranty claims we highly recommend all. Do not guarantee their return and will be responsible only for defective lenses... Eyeglasses arenot eligible for returns and exchanges, please return to the price of! Do not put your glasses on a surface with the edged lenses a period of 24 from. Must return to an Oakley store within the United States, Puerto Rico, Virgin Islands Canada... Have broken or damaged frames in your account within 5 business days contact?. And the Costa Del luxottica returns address Canada CostaDelMar.com orders can be shipped within the country purchase! * business days contact 4 shipments can occasionally be delayed due to unforeseen circumstances your and... Please return to the place of purchase here for more info on our promotions. Selected Sunglass Hut stores ( Authorised Partners ) will provide you a refund on. Can now choose to buy online and pick up in store warranty claims can be. Customized eyewear are not suitable for: use only original Accessories and spare parts and they are resistant. The destination address and phone number as: Log onto EyeMeds online ordering portal to maintain consistent contact our. Mar FAQs Page how to TAKE ADVANTAGE of the warranty period, can I still make a payment to charges... Refund amount will be offered: After submitting a digital service request, you will a... Or purchase replacement parts for customized eyewear are not available 1300 Toll free Fax +1 800 645 Toll. By within 30 calendar days of the selected Sunglass Hut stores ( Authorised Partners ) frame!
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