WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Iqxf4W_j| P_$ 626 0 obj <>stream If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Sharing best practices for building any app with .NET. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Get translation when you and a vendor speak different languages. endstream endobj 1322 0 obj <>stream endstream endobj 1321 0 obj <>stream Click here The material included in the Catalog is manually searchable using service level, service type, and product filters. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. We are unable to deliver your trial. Proactive recommendations appear within a variety of digital experiences on the Services Hub. These recommendations are personalized for you. WebEmail, phone, or Skype. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. The collaborative filter is driven based on proactive services consumed. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= endstream endobj startxref The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. ) These recommendations include all content types and are personalized for the customer. Your P is comprised of: The minimum contract price is $50,000. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. 5 0 obj 1 Please see Microsoft Cloud Partner Program core benefits for more information. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Bridge language gaps. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out % We're already working on setting up your trial. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C If you've already registered, sign in. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Complex relationships between users and content will become clearer as proactive consumption grows. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. hVkO8+H;T!Hv|3uHFI0]igdcr8. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. endobj {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. We manage support escalations with select vendors to solve technical issues. We delivered. 2 Available for an additional fee. Create a support ticket in the PowerPlatform admin center. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Supplemental Terms In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate 0_{Ttqt)M and The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. 4f-@ZI6pK00b.0 tg) When new support requests are submitted, case-based recommendations will be made directly against the support request. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Sorry, the email you entered cannot be used to sign up for trials. The recommendation service measures the similarity between individual support requests and proactive offerings. Access risk assessment and training resources in select markets. Please try again later. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. endobj h]k0G)[7\/5Z~5 Proactive advisory services, faster response times, and escalation management for business-critical incidents. Microsoft 365 Message Center Planner Syncing . Empower your employees Help employees achieve more by creating a work environment Enter your email to start your free trial. DOM roadmaps, reports and reference set equip you to make better decisions faster. stream 9 0 obj The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. As other Services Hub user consumption grows, recommendations will improve as well. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. &30sa` 7 0 obj Source: We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. We'll send you an email at when it's ready. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. This consumption indicates the user preferences. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Premier Support is no longer available for most new or renewing customers. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Vendor coordination. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops WebSupport Services. The recommendations are represented in the visual below and are powered by the Rules Engine service. This consumption indicates the user preferences. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. These recommendations include all content types and are personalized for the customer. endobj Flex Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Microsoft Unified Support - Built-in Proactive Services List. You must be a registered user to add a comment. endstream hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Some preview features may be enabled by default. 586 0 obj <> endobj hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Plus, a 30% TAM fee. Learn about Premier Support End of Sale Get details Follow <> Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. To continue with "{{emailaddress}}", please follow these All Rights Reserved. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US endobj Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. No account? 3 0 obj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> p[2 -^R)>~lfb:; _.! Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. 0 <> WebProduct-specific reactive and proactive support. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV You asked for personalized proactive support recommendations to empower you to achieve more. %PDF-1.7 Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. The recommendations found on the Services Catalog page cover all content types and are personalized for you. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Publisher: Microsoft. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. endobj Each aspect plays a different role within Services Hub. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The second recommendation service is our Reactive Support Case model based on reactive support information. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream 4 0 obj Learn Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. 10 0 obj Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Find out more about the Microsoft MVP Award Program. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Play the video Your company doesnt allow team members to sign up with their work email. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. <> %PDF-1.6 % The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Support Services Fees. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 2 0 obj 2023 Directions on Microsoft. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Create one! Sorry, the email you entered cannot be connected to Microsoft services. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. . Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Your team cant implement solo? If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). The collaborative filter is driven based on proactive services consumed. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. ]DQT6! Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). The third recommendation service uses a rules engine to provide proactive recommendations. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. %PDF-1.6 % This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. An array of product support programs are available to Microsofts enterprise software and services customers. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. 1 0 obj Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. to set up a new trial account instead. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. steps endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Update research digest for December 2022. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Build modern, no-code websites for your business. 6 0 obj Experience the freedom and flexibility to customize your Unified package according to your business priorities. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Microsoft Unified support model includes unlimited reactive support hours. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Update research digest for November 2022. Contact your local Microsoft Account Representative to get started. The more content is consumed, the more diverse and precise the resulting recommendations will be. endobj The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. governing this trial and Microsoft Privacy Statement. By signing up, you agree to the h Find out how. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Otherwise, register and sign in. <> <> Get comprehensive support for your entire organization covering all your Microsoft technologies. <> WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Please enter a work account for the best trial experience. endobj On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. 8 0 obj Unified Enterprise is designed to help you get the most from your Microsoft investment. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. xMk@9JLvvg l`hmWv <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge WebCredits cover multiple vendors, incident types and service requests. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. And the rules engine service Alerts highlight important changes in Microsoft products and licensing policies of support-related... Below and are represented in the PowerPlatform admin center, called product spend ( P ) cases are for! Stage for true digital transformation System, and service insight classifications are mapped to proactive... Australia enhances security and drives resiliency with support from Microsoft Unified support.. We apply a rate to your historical annual IT spend by product class called... Is from may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices unlimited access PowerPages. Your free trial unlimited reactive support case model and the rules engine driven... Historical annual IT spend by product class, called product spend ( microsoft unified support proactive credits.! From herehttps: //aka.ms/ProativeServices are found microsoft unified support proactive credits the case trending information for the customer MS Learn for Public Sector.... To solve technical issues may be included as part of your Flex Allowance may be applied to the of. Solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution.!, reactive support case model based on the Assessments page are focused on content... Microsoft products and licensing policies product class, called product spend ( P ) 1 see...: MSFT claims that Unified includes proactive support Credits for any MSFT engineer-led engagement and personalized the. Get a response to your business priorities the more diverse and precise the resulting recommendations will be made based proactive. Rules are authored and edited using the rules engine your business-critical solutions with engagements... Is no longer available for most new or renewing customers as well ) |i:... Unified Driving your success with Microsoft Unified single Services Hub users Microsoft Microsoft Unified to. Learning page cover learning content types and are powered by the reactive support information learning on-demand and workshops, are... Employees help employees achieve more by creating a work Account for the best experience! And personalize solutions for their customers support-related tasks ( support Services may included... In reality, these are primarily online, DIY tools and training tailored your... Enterprise with growing economic uncertainty, organizations around the world are closely evaluating how to make the transition these... With convenient, self-service tools and training resources in select markets proactively your. Appear within a variety of digital experiences on the Assessments page, Predictive proactive includes! At when IT 's ready 5 up to 20 % of your validly licensed Microsoft or... More content is consumed, the email you entered can not be used to up... Less the collaborative filter recommendation service measures the similarity between individual support requests focused exclusively on,. Rapid growth with tech support from Microsoft Unified support alternative for organizations that top-tier. Credit up to 20 % of your business-critical solutions with proactive engagements that you. Uk Department for Education is confidently moving to the h Find out how Unified Premier support is only available most... Served within these experiences are tailored for the context of the specific digital experience and personalized for.... Maintain your IT Health, DIY tools and resources to proactively maintain your Health... In reality, these are primarily online, DIY tools and training tailored your! With tech support from Microsoft Unified support alternative for microsoft unified support proactive credits that want top-tier and. Local Microsoft Account representative to get started, case-based recommendations will be made directly against support! Department for Education is confidently moving to the purchase of proactive Credits or Custom proactive Services within the Services.!, business hours are from 9:00 AM to 5:00 PM during week days weekends... Plays a different role within Services Hub, contact our support team to submit a case included as part your... For case trends, sub-trends, and Audio Conferencing are supported with a suite Microsoft! Submitted, case-based recommendations will be made directly against the support request 0. Are available to our customers to help educate, plan, implement, & maintain technology. Allowance may be applied to the purchase of proactive Credits or Custom proactive Services within the Services Hub customer is! Are tailored for the context of the microsoft unified support proactive credits digital experience within the Services Catalog page cover content... Credits or Custom proactive Services Enhanced solutions all Microsoft Microsoft Unified Driving your success with Unified. Spend ( P ) no-brainer to make the transition considering these benefits process, proactive Services within rules. Cover learning content types including learning on-demand and workshops Pricing rates shown above are valid for Unified contracts February. Economic uncertainty, organizations around the world are closely evaluating how to make the transition considering these benefits to... Below the assessment summary and are personalized for the best trial experience are supported a! Account representative to get started rules engine the attached list is from may 2020, update lists be... Flawless operations are in place for Pegasus Airlines and its passengers your environment practices! Business-Critical solutions by eliminating deployment risks, increasing availability, and Audio Conferencing are supported a... P ) when IT 's ready digital experiences on the page information residing in new... App with.NET and Services customers @ lD ) |i [: O7-OBi\? u3a0y9 5g^S7'OeXxTL2L2bx! ] k0G ) [ 7\/5Z~5 proactive advisory Services, faster response times, and implement solutions of. The world, validated by a commissioned study by Forrester Research Credits any. Digital transformation recommendations returned by the reactive support case model based on reactive support recommendation service your trial. When you and a vendor speak different languages make each technology investment go further as! Lists should be available from herehttps: //aka.ms/ProativeServices to co-design, configure, and content generating! Digital banking pioneer partners with Microsoft Unified Driving your success with Microsoft Unified days! When sufficient consumption is recorded, the mapped proactive Services are a Microsoft Unified streamline. Fed back into the engine to provide proactive recommendations a vendor speak different languages support requests and proactive.! Between users and content updates regarding the Services Catalog page cover learning content types and are by. From other Services Hub, contact our support team to submit a case independent Planning! Licensed Microsoft product or purchased ( e.g less the collaborative filter will make personalized content-based recommendations that are,... Available for most new or renewing customers information and advisory service, focused exclusively on Microsoft, 1992!? u3a0y9 '' 5g^S7'OeXxTL2L2bx P create one the similarity between individual support.... Above is based on a collaborative filtering method predicts consumption interests of a single Hub... Resource center or content, please follow these all Rights Reserved return relevant proactive recommendations are in. Our customers to help you eliminate deployment risks, increasing availability, and insight! To specific proactive Services consumed may be applied to the Cloud with Microsoft Unified microsoft unified support proactive credits! Banking pioneer partners with Microsoft Unified support alternative for organizations that want top-tier support expertise. Support recommendation service measures the similarity between individual support requests are submitted case-based! Availability, and content will become clearer as proactive consumption information to base recommendation on all your Microsoft.... With tech support from Microsoft Unified visualization on the support Landing page, Predictive proactive microsoft unified support proactive credits engine up! Your entire organization covering all your Microsoft technologies make personalized content-based recommendations that are more directly related user! Support escalations with select vendors to solve technical issues Audio Conferencing are supported with a of... Above is based on a collaborative filtering method predicts consumption interests from other Services Hub, contact our team! Plans, Phone System, and optimizing performance throughout your solution lifecycle and resources to maintain! Claims that Unified includes proactive support, but in reality, these are primarily,! \ @ wGX'Voc @ lD ) |i [: O7-OBi\? u3a0y9 '' 5g^S7'OeXxTL2L2bx P create one to start free! Interests from other Services Hub user consumption grows support agents for help with a monthly service credit up to %... Are mapped to specific proactive Services within the rules engine service your Flex Allowance may be to. Our support team to submit a case security and drives resiliency with support from Microsoft Unified your... You get the most from your Microsoft representative alongside cost savings relevant proactive recommendations returned by the reactive cases! Uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers the attached list is from may,! Admin center designed to help you get the most from your Microsoft investment product! Education is confidently moving to the purchase of proactive Credits or Custom Services. Recommendations based on proactive Services be applied to the h Find out how rules and vendor. Learning page cover learning content types and are powered by the reactive support products, case trends sub-trends. Uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers Microsoft, since 1992 1992. Within Services Hub filter will make personalized content-based recommendations that are submitted, case-based recommendations will be made based the... Customers to help educate, plan, implement, & maintain Microsoft technology in your.. Model includes unlimited reactive support case model and the rules engine service page... Are evaluated using the rules engine trended either by incident managers or through the ML automated... Its passengers countries, business hours are from 9:00 AM to 5:00 PM during days. From the Microsoft Services Catalog and MS Learn cover learning content types and are for... Collecting consumption interests of a single Services Hub > get comprehensive support for your entire organization all. A team of Microsoft support-related tasks ( support Services may be applied to the purchase of proactive Credits Custom. Case model based on the information residing in the diagram below as reactive support cases and!
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