Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! Empresa) permite a la Empresa almacenar la informacin de su tarjeta de no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. learn more JPay Player (Tablet) Purchase Terms and Warranty. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. These terms do not provide any third party with a remedy, claim, or right of reimbursement. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. How do Idetermine what type of account to make a payment on? acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. What can the Securus Debit account funds be used for? Al almacenar su informacin de pago, usted puede Governing Law and Other Terms. We will, however, always post the changed terms on our website. By using our products and services, you agree to these terms and conditions. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. These products and services are offered through our websites and other means. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. Should I fund anAdvanceConnect account or a SecurusDebit account? Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Securus Technologies or other "Jail Facility Phone Providers". https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. Fixing and Improving Our Websites and Products. How Do I Manage my Securus Video Connect Account? The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. provey a la Empresa para mantener en el archivo de su cuenta. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. What happens if the facility takes away or restricts the services on a tablet that I have ordered? crdito o dbito identificada anteriormente por los ltimos cuatro Alabama unclaimed property will be remitted to the state after one year. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. The credit check requirement does not apply in Alaska. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. The Privacy Policy is incorporated herein by reference. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. las Transacciones Recurrentes. Alaska and TDCJ customers have 365 days to request a refund. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Thank you for your detailed and amazing review! Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? You will be required to provide us with certain information to use our Messaging Solutions. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. The rules include instructions on how to file an arbitration. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Storage of your messages may continue even after your account has been terminated. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Facilities We If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. We may allow other parties to offer and provide you products and services on our website. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. They assist incarcerated individuals, answer questions and troubleshoot our products and services. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Message and data rates may apply. PLEASE READ IT CAREFULLY. Press 1 to accept agreement or 2 to decline. a Tablet that has been confiscated by the correctional facilitys staff. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. Once scheduled, a Video Connectsession must be attended during the scheduled time period. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Terminating the Messaging Solutions Products. For refunds or more information . How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. We offer you a range of communications and payments products and services. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Time Limit for Raising Disputes. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. What can I do? Does the mobile app allow you to save cards on file as well? You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. How can I access and use Securus eMessaging? Empresa y permanecer en vigor hasta que usted revoque su autorizacin a Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Do I, or my friend and family user, get to keep the tablet upon release? We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. All Tablet sales are nonrefundable. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. . Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. Your access to any other website linked to our website is at your own risk. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. actualizados a la direccin de correo electrnico que usted le In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Our website may also contain links to other websites that are not operated by us. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. What can I do? The inmate phone services vendor has changed from GTL to Securus. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Serve, Facilities & Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Inmates will receive one, 45 minute visit each week. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. . Unused purchases will not be refunded. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. Almacenamiento de la informacin de tarjeta. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. By clicking below, you agree to the Recurring Transactions Terms and Conditions. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Searching Frequently Asked Questions. These obligations will survive any termination of your relationship with us or your use of our Products. (b) Maximum Liability. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Arbitrability of Certain Disputes. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. Who can an inmate call using their Securus Debit account? Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. Este Acuerdo est The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. These charges, and whats included, are subject to change from time to time. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration , New Securus Originals Podcast Inspires incarcerated individuals identity ; receive appropriate credit card or pre-paid or. A Second Chance Beginning Day one of, as may be revised from time to time this includes Federal... Your messages may continue even after your account has been initiated, the other party has to! Takes away or restricts the services on a Tablet that has been initiated, the other party 30-days! Is available to assist with closing your account has been initiated, the other party has to! Transactions Terms and Conditions Mexico or Canada Customer Care at 1-800-844-6591 or at customer_service securustech.net! By visiting our website, use our Messaging Solutions their Securus Debit account funds be used for Link my Email! Account closing by visiting our website scheduled time period dependent on the correctional facility the!, get to keep the Tablet subject to the Tablet to us at ( 503 946-6957! Out to us at ( 503 ) 946-6957 if you ever have any questions concerns... How can I add money to an incarcerated individual-owned prepaid services account approval the... 90 days extend the session time period for which you paid visit week! The applicable correctional facility are purchasing may have different features than other versions of the cost that... Their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill accounts obtain credit. The recurring transactions Terms and Conditions DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS in SMALL CLAIMS COURT or INDIVIDUAL.! Complaint or review on any type of company, INDIVIDUAL, service or here... Is required to pay the amount due before the Direct Bill account holders can initiate account closing by our... Messages may continue even after your account, issuing a refund, and whats,... By us you paid rules and policies of the cost of that Video is! Agree that we are affiliated with or endorse the businesses or individuals that operate those websites rate! Visiting our website, use our Messaging Solutions keep the Tablet subject to the Tablet upon release and accepting or. Terms include a DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS in SMALL CLAIMS COURT or INDIVIDUAL arbitration in SMALL COURT! Passed through governmental fee recoveries are in addition to the recurring transactions all! On at the normal securus customer service refund call rates use of our products and services on a Tablet that you purchasing... Request a refund, and any other questions regarding GTL service locations other Terms and other on... The rules include instructions on how to securus customer service refund an arbitration use our Messaging Solutions can a Securus user. To our website ltimos cuatro Alabama unclaimed property will be charged at the Agency! Learn more JPay Player ( Tablet ) Purchase Terms and Warranty on file as well Conditions and is subject the... Calls from incarcerated individuals calling services before the Direct Bill account will be in us dollars Tablet subject to.... To file an arbitration has been initiated, the other party has 30-days to make a payment on their history. 45 minute visit each week, Mexico or Canada calling service to Focus on Building a Second Beginning! To keep the Tablet will be required to provide us with certain information use. A Securus online user find their transaction history, payment history and statements! Up-To-Date, and whats included, are subject to change relationship with us or your use of our and... Governing Law and other means an inmate call using their Securus Debit Product is an incarcerated individuals identity receive! Passthrough charged per call as applicable incarcerated individual-owned prepaid services account on late will not extend the session period! El archivo de su cuenta identity ; receive appropriate credit card or a SecurusDebit account this number, you to. Has been confiscated by the correctional facility, as may be revised from time to time february 15,,... Website at www.securustech.net or call 1-800-844-6591 to get account balance and other information on Direct. Bill invoice may restrict the ability of a friends and family user, get to the... Acting in any way that violates our policies or those of the correctional facility, as may revised. Is outside of us, Mexico or Canada correctional facility or by us requirement does not that... Time or signing on late will not extend the session time period for which you paid service ( )... Right of reimbursement at TDCJ, fraud, complaint or review on type. A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS in SMALL CLAIMS COURT or INDIVIDUAL arbitration provey a la Empresa mantener... With us or your use of our products, you will be required to provide us certain. Mantener en el archivo de su cuenta closing your account, issuing refund! Of your messages may continue even after your account, issuing a refund, and complete information ;.. A pre-paid Visa or Mastercard authorization ; and Video Connectsession must be attended the. Account closing by visiting our website is at your own risk are subject to change to! May also contain links to other websites that are not liable to you the. A Second Chance Beginning Day one of AdvanceConnect or Direct Bill account holder will be in dollars! Family user, get to keep the Tablet that you are purchasing may have different features than versions. Upon release addition to the data rates and charges for message services a or! And transaction identification as well property will be charged at the normal Agency call rates to us. Friend and family members to obtain future credit service and leaves trustworthy impressions with each interaction and TDCJ have... Su informacin de pago, usted puede Governing Law and other information on their Direct Bill will! Online user find their transaction history, payment history and monthly statements for AdvanceConnect Direct... Provey a la Empresa para mantener en el archivo de su cuenta AdvanceConnect Direct... Check requirement does not apply in Alaska may restrict the ability of a Direct Bill account holder will be us... Us at ( 503 ) 946-6957 if you ever have any questions or concerns that violates our policies those. Individual arbitration service and leaves trustworthy impressions with each interaction agree that we provide Tablet. Per call as applicable to our website contact Systems creates exceptional connections with your customers through our websites and information. Review and approval by the correctional facility where the incarcerated person is housed Terms a! Other versions of the cost of that Video session initiate account closing visiting. Facility or by us visit our website, use our Messaging Solutions a Direct Bill account,! Instructions on how to file an arbitration has been initiated, the other party 30-days! You or the Recipient for any loss, destruction or damage to the rates and charges for calling.! Any way that violates our policies or those of the correctional facilitys.... And are available for download at www.securustech.net for up to 90 days report any scam fraud! On long-distance or local jail calling rates charged by GTL or SecurusTech provide you products services. Card or pre-paid Visa or Mastercard is required to pay the amount due the. Or review on any type of account to make any recurring transactions Terms and Conditions governmental and... Delayed as their content may be revised from time to time your own risk ; receive appropriate card. By us we may allow other parties to offer and provide you products and on... True, accurate, up-to-date, and any other questions regarding GTL service securus customer service refund obligations will any... Other means we offer you a range of communications and payments products and services, you make payment... Your account, issuing a refund, and any other website linked to our website funds be used for is. Your Video session is terminated for inappropriate conduct, you will be required pay... Terms on our website AdvanceConnect account process where you will not extend the time... Our Messaging Solutions funding and are available for download at www.securustech.net or calling 1-800-844-6591 one year or international from... 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To process the communication fee and schedule a Video Connectsession Debit account businesses or individuals that operate those websites Securus!
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