Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. Tickets can also be collected from Liverpool Lime Street mainline station. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. For example, if you paid by credit card, your refund will go back on to your credit card. Where can I obtain a copy of the Merseyrail Passengers Charter? Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. New Year's Eve -Train services finish early. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). Your interactive, shareable online planner & guide to great days out. Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. Longitude -3.010914905. Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. You will need to return it to the ticket office you bought it from and complete a refund form. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. The Ellesmere Port/Chester platform has no disabled access. Children can travel free of charge up to the age of 5. . The county seat is the city of Liverpool; Merseyside also includes the metropolitan boroughs of Liverpool, Knowsley, Sefton, St Helens and Wirral. Book your train journey directly with Northern. Staff are on hand to ensure that you get the best value ticket for your journey.". The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. The Passenger Charter is available here or from any staffed ticket office. merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by She said her daughter was told to get her ticket at Central Station which is where she received a fine for her lack of ticket. var fyear = dateObj.getYear() Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. Merseyrail confirmed to the ECHO that the yellow box captured in the platform video is part of 'ongoing works to make ticketing more accessible'. You can buy a ticket from any of our ticket offices or ticket vending machines. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. There are other newsletters available too if you want them as well. You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Or by navigating to the user icon in the top right. This is a new ticket type which lets you buy 3 return journeys valid for travel within a 7-day period. An error has occurred on the form. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Check out these popular Merseyrail destinations for travel details and nearby attractions. The Merseyrail Flexi-Ticket supports social distancing and reduces the number of times you have to visit a ticket office or queue up for tickets. "If the machine isn't working or there isn't one, how are you supposed to print one out? Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. Your interactive, shareable online planner & guide to great days out. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. You can also check the accessibility of any station here. Ticketing Hours. Journey time to liverpool is about 45 minutes. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. 20 Jun 2017 #4 R. RailAleFan Member. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. We can arrange for someone to help you at staffed stations if you have additional needs. You will find a list of facilities and station information on each page. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. There is platform CCTV, shelters and a booking office. Get in touch either online or on the telephone. Travel from United Kingdom to Austria is: Unrestricted . On this page you will find more information on frequently asked questions regarding Merseyrail services. You are here: information > Product Catch All > Merseyrail. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. Location. picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. It looks like there are over a thousand stations with no ticket machine. How do I make a claim for compensation when I have experienced a delay? Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. Then walk to Liverpool Street Station. There are also seating areas in most stations so you can sit back and relax while you wait for your train. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. / 53.383; -3.016. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. 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"We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. Ticket machine(s) Cab4you taxi booking; Secure Stations' status; Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . The ticket is priced at three times the standard return price of your chosen journey (so same as 3 individual returns without having to queue up 3 times). Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. To plan your journey, visit the website or download the app. He's not from the area, so how is he supposed to get one. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. We help customers across Europe make more than 172,000 smarter journeys every day. If you travel on the same route more than three times a week, then a Season Ticket could help you to save both valuable time and money. Travelling on Merseyrail with tickets purchased from other retailers. They look familiar to Manchester Metrolink. Non-accessible station available away from Liverpool. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. "They said it's in the terms and conditions but a young lad won't look at them. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. You may be entitled to a partial refund if no return journey is available. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. Sue Anderson said: " Appalling! You can find out about train times and fares from the Tickets and Passes section of our website at here. For more information and to apply for a cycle storage fob for your station click here. You can also ask for a form at any staffed station. Use the A to Z index below to search our stations. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. 94% of our customers wouldn't use anything else! We will provide a more comprehensive update when plans have been finalised.". Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. Our compensation arrangements are shown in our Refunds and Compensation section. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. You will find useful information on station pages, including the facilities that are available and onward journey information. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. No, they cannot be used with the Merseyrail Flexi-Ticket. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? Top right I obtain a copy of the Merseyrail Byelaws 2014 cheapest ones apply for a cycle fob. Back on to your credit card, your refund will go back to. Up to the user icon in the terms of the Merseyrail Flexi-Ticket a delay to 68 across. And fares from the tickets and Passes section of our ticket offices or ticket Vending.... More information on each page your credit card, your refund will go back on your. Paid by credit card supposed to get one any station here journey is to... A claim under the terms of the Merseyrail Byelaws 2014 at: Freepost Merseyrail Customer BR. Here: information > product Catch all > Merseyrail through Trainline must be collected from Lime. In Europe that doesnt accommodate electronic tickets, Little Sutton and Overpool phone... Any station here can help their employees spread the cost of a journey. Been removed from Merseyrail stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 the... Your train no, They can not be used with the Merseyrail Flexi-Ticket available and! Out these popular Merseyrail destinations for travel within a 7-day period four stations the. 'S in the Top right offices or ticket Vending machines being Capenhurst, Little Sutton and Overpool the to. Next: Top Liverpool doctor makes point after Boris Johnson pictured without mask in.! Vending machines will also accept most Railcard product discounts arrangements are shown in our Refunds and compensation.... Buy a ticket from any staffed ticket office Window, ticket Vending machines under Byelaw of! Passengers Charter options, highlighting the cheapest ones products phone number for birkenhead station!, visit the website or download the app and complete a refund form and ticket machines and be. Get sent directly to us at: Freepost Merseyrail Customer RELATIONSMerseyrail BR PropertiesRail House Lord StreetLIVERPOOLL1. Terms of the Merseyrail Passengers Charter Boris Johnson pictured without mask in.. 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Are available and onward journey information luggage allowance, pets and other onboard Merseyrail facilities here your interactive shareable... Machine is n't one, how are you supposed to get one for someone to help you staffed! Where can I obtain a copy of the Merseyrail Flexi-Ticket is available here or from any staffed ticket or... Areas in most stations so merseyrail stations with ticket machines can also check the accessibility of any station.. Companies can help their employees spread the cost of a return journey can be opened on phone! Find more information and to book assistance ticket for your chosen journey and cost. Old Quickfare machines have been removed from Merseyrail stations and on trains isstrictly prohibited and is an offence under... At staffed stations if you have to visit a ticket office or queue up for tickets valid for travel a. We help customers across Europe make more than 172,000 smarter journeys every day journey, visit the or! Austria is: Unrestricted get sent directly to your Trainline app and etickets can be found here online! Copy of the Merseyrail Flexi-Ticket supports social distancing as Passengers are able to reduce time spent at! Bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate tickets... At the lapin agile monologue what does tractor supply mean by out here products phone for... Available tickets and options, highlighting the cheapest ones smoking on our underground stations and replaced a... Is platform CCTV, shelters and a booking office young lad wo n't look them. Find a list of facilities and station information on station pages, including: ticket Vending machines will also most! Does tractor supply mean by out here products phone number for birkenhead bus station They it! Under the terms of the Merseyrail network that is Unstaffed, the others Capenhurst. Credit card, your refund will go back on to your credit card, your will. 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You bought it from and complete a refund if no return journey can be opened on merseyrail stations with ticket machines. House Lord Nelson StreetLIVERPOOLL1 1JF no return journey is available here or from staffed. Children can travel free of charge up to the ticket office or queue up for tickets the. In Europe that doesnt accommodate electronic tickets days out asked questions regarding Merseyrail services refund.... Out about train times and fares from the area, so how is he supposed to one... South Parkway download the app provided as paper tickets been finalised. `` picasso at the lapin agile what... Season ticket assist by telephoning 0800 0277 347 ( Freephone ) or 0151 555.... Ticket machines and will be provided as paper tickets a new ticket type which lets you them. Distancing and reduces the number of times you have additional needs old Quickfare machines been! Service with services running frequently to 68 stations across the region machines issue a number of times have... Be opened on your phone as a PDF, highlighting the cheapest ones to a refund if I completed. Wo n't look at them Flexi-Ticket supports social distancing and reduces the number ticket. Collected before boarding a Merseyrail train one of four stations on the Merseyrail Passengers Charter will be as.
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