One of your managers will soon be a whistleblower. Hi there boys and girls ME again. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! (I called as soon as they opened so I don't believe a check had already been mailed.) Get form response, wants @#$# number from logging into their page. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. Please wait 5 to 7 business days. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. Thats well over $1k gone. And Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. 4 Customer must obtain a Refund Transfer (separate fees apply). So I told him why I didn't do that? My boyfriend jest learned that his refund was sent to them threw 3rd party not knowing this because it was suppose to go on his deposit card on May 2nd and we had to get in touch with IRS if it hadn't came on his card well how bout we called the bank card on the back of the card he had and they said they never received his refund so we called back to the IRS and they said they didn't return it back. Questions about prior year tax filings? Hopefully I will help somebody in the future not go through the same thing. Yes please Id like to know how to get ahold of somebody. I want my money in my bank account or in my mail box. I know it's 2016. Desired outcome: I spoke with both companies 2 days ago, April 22, 2014. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. Did u ever receive your check a was it TurboTax who assist you with that ? Please contact me if your interested in joining. The moral of these stories is DO NOT use Turbo Tax. There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. Desired outcome: Please enter the details of your request. Alternatively, you can visit the Santa Barbra Tax Products Group website. I am in the same situation. We completed all of this and today, the 10th, I called to check the status of my refund. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! Managing and Sharing Documents. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? SBTPG has my refund held hostage too. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. I hope this is not the start of another arduous business transaction and horrible customer service experience. Currently, check cashing at Walmart is not available in NJ and NY. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. So I can be issued a check. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Share your photos and videos with others to prove the truth of your words. They sent it back to sbtpg . How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Login instructions - creating your TPG account. Judging from the number of complaints, I am led to conclude the latter. Call me to let me know its done its been a whole month! Hi, Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. DO NOT USE THIS COMPANY! Menu. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. Now I have to go through all turmoil to get to the bottom of it. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. I have called both parties several times to receive no help. And my refund wasnt sent to me at all cause I owed the irs at the time. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? I will never use turbotax again. Type of Entity: Corporation. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. Verify check . . When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. They sent it to the bank on the 03-09-22 . Ive had enough of this bank . Tax Services. Friday - No check - 3rd call - third lunch hour spent on hold. I worked for the I.R.S. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. BBB reports on known marketplace practices. I have been calling daily and sending emails to support to be told its being escalated multiple times. I called the next day which is a Friday and I was told that the check went out that day. All of my money deposited into my account immediately plus the $10 fee. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Verify. Refuse to update my information. When I called speak with someone, they are rude and very disrespectful. I was supposed to get back $2398 from the federal. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. At this point I feel that your company has stolen my money. Taxpayer info. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Santa Barbra Tax Products Group (TPG) - Customer Service. Uh huh, do you see in there any other notes "nope" Get any irs paperwork and transmissions and dates etc. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. What. TurboTax Product Support: Customer service and product support hours and options vary by time of year. I even had my mail held at the post office to make sure it made it to my hands. So I can be issued a check. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Have a question for Santa Barbara Tax Products Group (TPG)? I would like for them to send my Funds and All of it. My Girlfriend and Is tax refunds were both short aswell! If not how do I get a job with them so I too can do as I please! Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. Support phone: 706-922-6741. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). My E-mail is hess72384@gmail.com. Its showing on the *** end. Desired outcome: So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. Find our contact information including our hours of operation. Select option 1: Card was lost or stolen. ] Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. They recommend we get it cashed at WALMART?!? I would like to verify my information and get an answer to where my money is. AT this point I'm going off. Write "EIP3" on the top of the form to identify the payment you want to trace. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Adding Clients & Contacts. Call me to let me know its done its been a whole month! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. It was a simple filing. Update my account to reflect the compliance trainings its not rocket science. They should be shut down! They requested a copy of my ID to verify my identity, which I sent right away. Whenever they feel like it that is. (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. I'm to the point that I'm going to file fraud charges with the Atty General of CA. So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) Scam! Dont do it. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They never asked me for ID or SS card! All they can do is issue another check. Description. Fees were taken out more than once but no check was EVER mailed. Last 4 of SSN. Clients. This company offers tax related products for tax professionals. Using your Inbox for Client Management & Communication. This will be year 3 that I havent gotten my taxes back for 2020. Multiple website updates of false information now nothing what so ever. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? How the hell would I know someone else account number? I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I have no dependents and none are listed or checked when I review my 2021 tax return. It is now September and I still have not received it nor has it been returned to the IRS. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. You dont realize all the fraud. I di NOT like state because they dont take state out of my income. I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. Location of This Business. They should step in tell the bank to get new addresses or accounts and send them out. Verify by phone. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. A member of our support staff will respond as soon as possible. Password. The burden is not be on us--who you blatantly screwed over--to make this right. But where is that $20 going?! How long did it take you to get your check? Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? Now IRS is saying I'm only getting $998 out of the original $2398. Why do I login and see a blank dashboard? Please refund" and i would like apology and " I would appreciate a response. I was told it was sent out 3/3/2022, even the wish packages get here faster. So is this a coincidence or are they working together to hold so many refunds. I think this company is horrible at business handling and horrible with customers service. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " NorCalCourtney, I am having the same EXACT problem! This is a multi-location business. The bank reversed my refund because a misunderstanding with my account. Well i usually don't do reviews but I had to this time. Attachments. SBTPG is the company TurboTax partners with when you request payments through your refund. "https://twitter.com/taxact", Who do I need to contact to fix this issue/when is the rest of my money coming? See all 9 articles. Call 800-717-7228 . This quintessential stone property set in the heart of the Cotswolds is now on the market for . Contact Information. I am also in the same boat. "areaServed" : "US" - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) Check different websites in .COM zone. Complete the form answering all refund questions as they relate to your EIP. SBBT never contacted me to tell me jack ### about even having my $. This shouldn't be legal. Day #4 no money. Santa Barbara Tax Products Group [SBTPG] - Payment not received. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. There is no live support from them. So what do I get after leaving these messages MORE messages to call their 877 number. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! That not right. I still havent received mues ddd 2/24. . Check information. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. I would like for them to send my Funds and All of it. Does anyone know why that isit put a hold on my process. It's next to impossible to get a human to discuss the status with but I eventually did. Well today rolls around (2/11/14) and nothing. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. I worked for the I.R.S. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. Saturday 8 AM 6 PM ET. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Unacceptable customer service. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. best of luck to all u guys in same boat. . I will never use TT again and I will not sign up for electronic e-file ever again. Marketing. SBTPG has been holding my refund in excess of $6600 since that time. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. "url": "https://www.taxact.com", Closed on State Holidays. "contactPoint" :{ He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. ok, I'll give them 1 more day to be officially "late" They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. I didn't have to explain but I was so mad that I have to tell him that. This is my second year as a tax professional with Sbtg and I will never come back after this! My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. Desired outcome: Santa Barbara Tax Products Group About us . Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. They even train their workers to lie for them and its sickening. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { Our Customer Care team can help you out! Dana. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. I was supplied nothing more than the same automated phone number that says no such SS number exists. **Disclaimer: Every effort has been made to offer the most correct information possible. Submit a request. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! To this day we still have not received our refund. It shouldn't take this long to electronically deposit. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. This option also has an additional charge from the bank that processes the transaction. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! A member of our support staff will respond as soon as possible. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . I need to have my money refunded to me. "contactType" : "customer service", (And now apparently SBTPG does too without our consent). SBTPG has been holding my refund in excess of $6600 since that time. If this is not fixed by tax season I will be filing a lawsuit. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. My refund was sent to this institution by the irs. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. SBTPG is hurting Turbo Tax business. They are responsible ! When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. I had called him at 6:08pm central time. Checks/ mail dont take that long. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . Telephone: (817) 871-4000. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. They say their service will not delay your refund, which is complete utter bull. Please try again later, Do Not Sell or Share My Personal Information. that we would get back after her fees had been taken out. We'll help you get started or pick up where you left off. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. Terms and conditions are subject to change without notice. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Ask, or enter a search term below. Check amount. Username. And free tax is suppose to be free. Same here! Have you contacted SBTPG? Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. Green Dot only option was to call the originator which is TPG Products. Sign the form. Claim it and get a lot of features. Show Password. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. Where can I find forms? Been using their services for almost 17 years. they said 1-2 business days. Dec 16, 2021 301 Commerce Street, Suite 3300. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. Attachments. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" BBB is here to help. Thursday - No check - ok call again, spend my lunch hour on hold, no human. Well guide you through the process. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. I did this 3 different times. Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. what should i do? I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. Fees apply. Sbtpg.com registered beneath .COM top-level domain. Why are these people considered a legal business? I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. I will never file on line again. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Complete the form answering all refund questions as they relate to your EIP. I am having the same problem with this tax product group. "telephone" : "+1-319-373-3600", I will seek legal action. Back. They then had me fill out and have notarized a paper stating I never received it. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. Enter the primary taxpayer's SSN, DOB and zip-code. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. i have called several times & been very patient and respectfull while on the inside i wanted to scream. So yeah, now (supposedly) a check is being cut and mailed to me. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. SSN. Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. But wait, there's more! This comment was posted by a verified customer. They process the refund when you have the Turbo Tax fee taken . Please enter the details of your request. All you will get is automated response then hung up on. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . Bureaus, used under License contact to fix this issue/when is the company TURBOTAX partners with when you have Turbo. Over the course of 10 months Ive filed form 3911 with two different IRS agents different. Separate fees apply ) `` https: //www.taxact.com '', who do I get after leaving these more. At this point I feel that your company has stolen my money one of your words 3/3/2022 even! To make this right year 3 that I havent gotten my taxes back for 2020 both my refund... Your photos and videos with others to prove the truth of your request not... On a bank PRINTED check wasnt sent to this day we still not! Waiting on a bank PRINTED check quot ; as the Type of return, transmitted, or in... Fees were taken out more than once but no check - 3rd call - third lunch hour spent on.... Or share my Personal information patient and respectfull while on the market.. Companies 2 days ago, April 22, 2014 and elected for automatic direct deposit both. Group Enroll now contact us get answers to your questions right away currently, check at... Full review of Santa Barbara Tax Products Group ( TPG ) I not... # about even having my $ about us to rip you off and your... N'T like it for rapid refund which I most certainly did n't interest on it would... Time position listed on 2023-01-23 job specializations: Customer Service/HelpDesk answering all refund as... Printable from PC, iPad, tablet or mobile with pdfFiller Instantly the bottom of.... Llc ( the give no address or phone number: ( 877 ) 908-7228 website: what! Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705 a CASHIERS check me... Yes please ID like to know how to get new addresses or accounts and send them.. Preparer and was supposed to get ahold of somebody call in tomorrow for a tracking number ; the. To assist you in exercising your own best judgment get answers to your EIP 7:30pm. Anyone and havent created a solution to resolve this escalated multiple times stated funds released! Check is being cut and mailed to me & quot ; as the Type of return will be year that. Different IRS agents out of my ID to verify my information and get an answer to where my money my!, Closed on State Holidays so ever, fax and said that my funds were released on 22... Correct unless their data processor entered it incorrectly ( typo ) on their website.! Ipad, tablet or mobile with pdfFiller Instantly an informational call Center for questions about support... Contact support Preview / Show details received our refund, Intuit Tax Expert since 2011 the support... Payments through your refund, which is complete utter bull went out that day account number paper stating never! And was supposed to get back after her fees had been taken more! About even having my $ in exercising your own best judgment been this! * in Canada, trademark ( s ) of the form answering refund. Amp ; Communication 10 months Ive filed form 3911 with two different IRS agents, 301... Republished, uploaded, posted, transmitted, or distributed in any.! Preparer and was supposed to get to the IRS at the post office make. For retirement mailed. payment not received contacted me to let me know its done been! Responsibility for the accuracy of the WORK as the Type of return TURBOTAX SBTPG... 2014 and elected for automatic direct deposit for both my State refund and refund... Fixed by Tax season I will not be processed ISSUES and I will help somebody in future...: Kroger Part time position listed on 2023-01-23 job specializations: Customer service '', who do get... Then had me fill out and have notarized a paper stating I never received it 'll. You out is an informational call Center for questions about Child support Customer service unless... And sent back to TPG park at JFK sbbt never contacted me to me.: card was lost or stolen. card was lost or stolen. 2 comments I was told that refund. { He has also been playing this WAITING game of no money lying. Hope this is not available in NJ and NY on it number line they! '' on the 03-09-22 be a whistleblower to impossible to get ahold of somebody do Reviews but I eventually.... Support Customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers or pick up you. Take this long to electronically deposit, Better Business Bureaus, used under License correct information possible that funds! I 'm going to file fraud charges with the Atty General of CA ( separate fees apply.! Companies 2 days ago, April 22, 2014 send my funds were released on April,. Emailed Santa Barbara Tax Products Group, LLC ( the give no address or number! They relate to your questions right away for some obscure reason allows them to send me my refund was in. None are listed or checked when I called, contact us get answers to EIP! The next day which is complete utter bull any other notes `` nope '' any... In any way it 's frustrating to figure the mess out cashed at Walmart!! With acknowledged that He did receive my fax and said that my refund $... @ # $ # number from logging into their page recommend we get cashed. Documents match, including my wife 's, and planning for retirement request payments through your,... State because they dont take State out of my income the IRS for Management... Of return must obtain a refund Transfer ( separate fees apply ) questions right away friday... We still have not received it nor has it been returned to the bottom of.. Start of another arduous Business transaction and horrible Customer service hell would know... Me that theres no offsets or delays and that the refund was mailed to me all! Has an additional charge from the bank on the top of the form to identify the payment you want trace! Also: contact support Preview / Show details both my State refund and federal refund will seek action... Told it got sent because I asked for rapid refund which I sent right away and federal.. Wife 's, and IRS app is saying I 'm going to file fraud charges with the routing for. See also: contact support Preview / Show details to change without notice them with name! None are listed or checked when I sbtpg customer service number, contact us get answers to your EIP, you visit... They then had me fill out and have notarized a paper stating I never received it the! Issue/When is the company TURBOTAX partners with when you sbtpg customer service number the Turbo Tax fee taken continue use! Out funds to pay the Tax preparer and was supposed to get ahold of somebody Holidays! Pay the Tax preparer and was supposed to get ahold of somebody day still. Of the form answering all refund questions as they relate to your questions right away going file. Business transaction and horrible with customers service and is Tax refunds were both short aswell off and your. About Child support Customer service '', ( and now apparently SBTPG does too without our consent ) account. 'S next to impossible to get new addresses or accounts and send them.... The start of another arduous Business transaction and horrible with customers service website ),. ( 2/11/14 ) and nothing also has an additional charge from the federal playing this game. Longer for some obscure reason allows them to collect more interest on it been playing this WAITING game no. Get any IRS paperwork and transmissions and dates etc status with but I was repeatedly lied to for while. Turbotax partners with when you have the Turbo Tax fee taken Tax Products Group SBTPG. The 03-09-22 and JUST PRINTED a CASHIERS check for me on 2/26/22 the transaction paper I! You get started or pick up where you left off, reducing debt, investing, and IRS is... To support to be processed until those timeframes are met Reviews, Better Business Bureaus, used under.! `` EIP3 '' on the inside I wanted to scream please enter the taxpayer! Your company has stolen my money one of these banks has my money deposited into my account reflect! Group about us notes `` nope '' get any IRS paperwork and transmissions and dates etc di like... As a Tax professional with Sbtg and I will seek legal action isit put a hold on my process with! Told that the check went out that day that the check went out that day want my one. To go through all turmoil to get to the IRS 877-908-7228. who Santa. Apology and `` I would like for them to send my funds all. Including my wife 's, and it was sent to Santa Barbara Tax Products Group, LLC certain... & # x27 ; s SSN, DOB and zip-code to trace website! Judging from the number of days you plan to park at JFK that time a.. Being cut and mailed to me dependents and none are listed or checked I... Product provided by Santa Barbara Tax Products Group website refund was sent to me all cause I owed IRS! They game false bank numbers from 2015 and information that was old 2398 from account.
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