For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket Refunds will be made by BACs payment, direct to your nominated bank account. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. You can also see the date that your ticket is due to expire. This fee is to cover the card production and distribution costs. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. 13. quoting your order reference number to let us have the correct details. 1. I use my MetroCard or Walrus to buy Railpass tickets. My Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. You may continue to use a Railpass Young Person Term Time Ticket until the end of the academic year in which you are 19 years old from which point you must buy an adult ticket. A few days before term starts but you cannot use it before the beginning of term. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. Liverpool Lime Street is currently closed to the public due to a security threat. Find the right Merseyrail train ticket or pass to best suit your individual needs. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. Please keep your receipt to hand as proof of purchase. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. 16. Where can you buy a Solo Ticket7.1 You can purchase Solo Adult Day Tickets from the bus driver.7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (https://www.metro-smart.org.uk) (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside.7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. Tickets are valid Monday to Friday onterm time datesonly. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. This will show the ticket type, price of your ticket and when your ticket will be available to collect. 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Nothing in these Terms will affect these legal rights. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). Go to any Merseytravel Centre or a Merseyrail station. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Introducing Merseytravel's Tickets for Adults. Are there any restrictions in place when using a Solo Term Time Ticket? If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151330 1000. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. Cash, credit or debit cards. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. Ticket Number MW Ref (if . Please email smart@merseytravel.gov.uk with the following details:-. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Take your term time ticket to any staffed Merseyrail network station (except Chester). If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. For buses in your chosen area How long are the tickets valid for? Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. 6. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. Introducing Merseytravel's 03 Tickets for Adults . We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. You can also check the status of your ticket here to make sure that it has not expired. Send anemail to smart@merseytravel.gov.uk.uk. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. When you have completed your online ticket purchase you will be sent an email confirmation. Wait for the green light to show and then take your seat. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside.For the purpose ofthese Terms, any reference to you or your means you, the customer. We advise you to register your card online so that we have a record if you lose it. Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. 8.4 In serious or repeat cases of Railpass misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Is my Term Time Ticket valid across all areas of Merseyside? In processing your Application and operating your Account Merseytravel will take all reasonable measure to ensure the services are carried out with reasonable skill and care. The term dates for term time Tickets can be found here. Merseytravel Trio Tickets Terms and Conditions of Use. 10. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Liverpool Lime Street is currently closed to the public due to a security threat. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. 23 March 2021. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. 05 March 2023. 10. 6. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. bought the ticket for. Term Time Tickets 2013 - Merseytravel. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. 13.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Which dates are covered by Solo Term Time Tickets? (b) We accept payment with all major debit/credit Cards (excluding Amex). 11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. 9. Find your ticket when you answer a few questions about you and your journey, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. 5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . Account Holder means the holder of the Concessionary T-FLOW Account. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. You can buy One Day Solo tickets from the bus driver. Can I check when my ticket is due to expire? Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. We will refund any payments you have made to your Account, less a sum as detailed below. If the ticket is not suitable for your travel needs please visit the. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. There is a 1 activation charge when you buy your new MetroCard. Liverpool Lime Street is currently closed to the public due to a security threat. Buy one at the beginning of term for. My ticket is not scanning on the bus what should I do? What is a MetroCard and is it different to a Walrus card? Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 7.4 Your Railpass can be purchased using cash, credit or debit card. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. I no longer need my ticket can I have a refund ? Merseytravel's Guide to Season Tickets leaflet. There is a 1 activation charge when you buy your new smartcard. The User shall not sell, tamper with or wilfully damage the Fast Tag. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Trio Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Terminating or Ending This Agreement(a) You may contact us at any time to end this agreement and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . You can also check the status of your ticket here to make sure that it has not expired. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. . (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. Lost/Stolen My Tickets My Tickets are not eligible for replacement if they are lost or stolen. 5. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. For other areas, check local terms and conditions. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. This fee is to cover the card production and distribution costs. This will be useful in particular for families. Ticket Types. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Who should I contact with any queries? (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Google Pay, Apple Pay. Please make sure that you complete all fields - including those marked *. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. This agreement is between you and Merseytravel. Nothing in these Terms will affect these legal rights. When you place your smartcard on the drivers ticket machine, station gate or ticket validator your ticket will be collected and activated if you chose to do so. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if somepartof the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. We will refund a Term Time Ticket in line with our refund policy. Are there any restrictions in place when using a Solo Term Time Ticket? If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. This clause also applies to accidental destruction of a Railpass. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. If you are entitled to a refund, we will process it within threeweeks. You can also check the status of your ticket here to make sure that it has not expired. 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