Great quality, great service and a wonderful shopping experience. If I had to do this over, I would go somewhere else as their customer service is extremely poor. We will definitely check out the different brands mentioned in your replies. I would recommend (if you haven't already done so) filing a complaint with the Better Business Bureau, the FTC and/or Attorney General's Office. having to revisit all the LAZY boy purchases in the area. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. Three times I have been on hold - disaster. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. I was just going from store-to-store looking at sofa and chair options. We are two elderly people and the chair is never mistreated. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. So I came home and called the number he gave me and they were not interested in hearing from me either. 50*20. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. It's not the furniture of our past fondly remembered. I ordered it and from the beginning I had issues. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. Upon contacting their promoted service group several times, we received no response for service. Right from the start, listened to what I wanted with no pressure. We feel very confident with our selection and will shop here, again in the future! Went in to look at furniture. LUDICROUS! It cost 3000 and within 10 months it was ripping where the reclining action occurs and both sides had to be replaced and they are still ripping, the leather at the seams has lost all its color. Customize every piece here. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. Can't wait to actually sit in it. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. I was greeted by Minh, the store manager. Doug bozich was very helpful and understanding of our situation. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. Production may have been expedited, but delivery certainly was not! We are happy with it. Dave was very helpful and knowledgeable in answering all our many questions. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." I doubt that I will ever purchase anything further from LazyBoy. There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. It took 6 weeks to get the first available appointment for someone to come out, evaluate and submit his findings. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. Google away and you'll find lots of them. In our opinion, the best recliner comes from Pottery Barn. The units looked very nice and comfortable in the showroom. The chair is still functioning properly and was delivered at the bitter end of the delivery window. She is the perfect mix of friendly, professional and knowledgeable. (taking up much of my day off.) Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. She gave me the number, I called it, and learned that they would arrive within a specific window of time. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. I know the furniture is expensive, but very good quality. In addition, on Google they are only able to achieve a 3.6 star rating. I had voice mail they would ship parts after I pay the $13 shipping charge. I called it in to have someone come and look at it and fix it. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. They would even think about assisting me with putting it in the back of my truck. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? Store had a great collection, helpful, yet no pressure sales people. I paid in advance for the sofa. But they refuse. Like all things you read on the Internet, understand there is no better judge than yourself. Business as it should be conducted. However the purpose of this review is to sing the praise of one particular sales consultant there: Kelly Strickler. We called our sales representative, Max Cline, literally 20 times. Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. The repair tech looked at it and said that is how it is supposed to be and left. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. I asked if they were crazy? No one should have to wait 3 months for a service call. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. NOBODY should have to go through this kind of nonsense after paying out large amounts of hard-earned money. 3 little tables? I appreciated his attitude and professionalism. 10% off only. They also have tall recliners for any tall people in your family. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. We are still waiting for the rest to be delivered. Checked with furniture store who said we had to pay to get it restuffed. After a few hours, we finally found the perfect rockers and a couch to match. 1. Locking Three-Position Footrest. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. We are loyal customers of Lazy Boy. I hope she is being paid the kind of salary she deserves. Customer No Service. So, we have no recourse and are stuck with the furniture. I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. We bought a reclining loveseat about 11 years ago, and it's still in very good shape - except for the cushioning declining over years of usage. I was left no paperwork or documentation so when only a partial part delivery was made I had no way of knowing. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. We had a lot of questions. for 12 mos - Total $689.991 with a Wayfair credit card Shipping to Boydton - 23917 1. The only redeeming feature is they do have good recliners. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Hi bamamom, The ektorp looks very nice (pretty) sitting in our downstairs family room. When they were delivered, the workmanship was horrible. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. store to find out how much longer . Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. Thanks patty. Geddy, was great and very informative. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. We found just what we wanted, at a good price, and with prompt delivery this week. We bought a lazy boy loveseat. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. Haven't received our chairs yet, but so far we are very satisfied. This is in sane. No exaggeration: it was the perfect sales experience thanks to her. And, again, we just really like being able to recline the back without raising the foot rest. Getting it repaired has been a nightmare. Norma is very kind and helpful. Great selections and so many ways to personalize your home. Have always owned la z boys. Thank you! She said I will bring you my work sheet. I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. She was of great service and has good taste and recommendations. He sleeps in it often. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Oh by the way, they no longer use this fabric. Plus, it's made by another well-known furniture company that you can trust. Bought boy one get one free. However, we aren't fans of leather seating, so ours is fabric. I just want my La Z Boy fixed. Seems tome. Great service. Whats the point if its just going to go flat again? Unbelievable! This allows you to get a great deal on furniture year-round. BUYER BEWARE! We got three great recliners at a good price and are very happy. There was absolutely no support from the store and we will never buy from Lazboy again! I told him I would think about it. We wanted quality, comfortable furniture that would last. He asked if i bought a warranty and i said no. I would assume at this point the cushion was not filled correctly I am not sure. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. I called again and when they came out they said they could fix it for 950.00 . Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. Will certainly NOT ever buy a Laz Boy product again. I guess it is just the style. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. The units are now no longer under warranty and La-Z-Boy's service department offers no help. Calvin PowerRecline - Best For Nursing. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. Both are leather. I ordered furniture on Jan 29, 2021. We've never been emailed back. As before, Sarah had the day off, so I spoke with a different agent. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). Many options available. I could not find contact info online. I have never had a problem and hope it lasts for the rest of my life!! (Fabric not found locally). We carry reclining chairs and recliners from top brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern Motion and much more. Ordered a couch and love seat Jan 26 with a "target date" of June. My couch is less than 6 months old and is totally broken. Sure enough they did. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. They really take the work out of the experience! The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. DID I READ THATCUSTOMER SERVICE REPLY CORRECTLY???? Would highly recommend Lazy Boy. She emailed my wife the complete price of what we wanted. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. I strongly agree - La-Z-boy used to be a good brand, but they no longer are reliable. Nest place to buy in Modesto! WE are very disappointed in this product. Even the delivery men wereastounded and took pictures. Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. He was so knowledgeable with all the different fabrics and options! My old chair with wearing upholstery, I will miss but it's time.. Now awaiting the delivery of our new couches. ;o). We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. I have a Flex Steel recliner from the mid-1980s. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. They called and said our time was 9am to noon. Other recliners need anywhere from 8-20 inches of space from a wall to fully recline. Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. I wouldn't hesitate to buy Lazyboy again, even tho I've heard the chairs aren't made as well. Items were brought out, while the delivery crew moved my old furniture to the garage at my request. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. There was no hard sell, rather a very informative style of customer service which was much appreciated. Quality is not what it used to be. He answered every question we had. Ordered a $3000 electric recliner in black leather. Punkie M. We had an excellent experience with Patty. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. Since it got pushed back to October 21, I said to cancel the contract at midnight on Nov 14. We bought a nice recliner here years ago, to replace my Dear Old Dad's old one which we had for decades that broke down. I also got the fabric protection. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! the September 2021 one of the boards on the back of the seat broke. She found a matching chair in their warehouse in San Jose and it's being delivered next week. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! The couch was delivered broken. He was also friendly, straightforward, and did not try to pressure us. Your bank has got your bank! I was told that they would call around 5pm for next-day delivery. But I still expect truth and open communications from those retailers with whom I choose to deal. Go get a Flexsteel instead! After much research, it would seem that not only La-Z-Boy, but also other formerly reliable brands are unfortunately no longer producing quality furniture. 3 CSS Properties You Should Know. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. Called store to check on it no response , went to. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. You have to bring couch in, They pay for parts and you pay $75 an hour labor. Usually, you get to see three-sided framing on recliners. He said no Im sorry . She is attentive without being pushy. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. We bought a reclining all leather couch & love seat LESS than 3 years ago. Service was delayed two months until December 10, 2020. Double sofa all materials are peeling except leather. Lazboy 1.8 Southern Motion Furniture 1.7 Can't wait to be lounging in our new Lazy Boy. I bought a chair last year, and yesterday I returned to buy two more. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. While customers can appreciate the selection and fabric customization options, the price for their ottomans can come in a bit higher than average. If the return policy is up to par i may . Do not order if you expect to get a timely order. Will NEVER recommend Lazy boy to anyone In the future. We are very pleased. If they really cared they would resolve the long wait times. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. Dave even arranged for me to pick up one of our chairs in store to save on delivery charges. We are very happy with the customer service and will be back. Thank you Matt. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. I highly recommend you look elsewhere for your furniture needs. Had customer service come out to fix a few things, they were great, no questions asked, just came out and did the repairs. So glad we didn't also buy the highly overpriced sofa sleeper. First a missing bolt on one side. We're on our second Lane recliner. I now have my very own electric chair. Great price for a quality product-we shopped around! Fabric was stretched too tight on the backs causing it to rip & fray exposing the padding and frame at the bottom of the chair; staples showing at the top of the chairs because the fabric wasn't cut long enough; pointy bumps where the fabric joined the wooden legs. Matt was so sweet and patient with us. Havertys Customer service was absolutely no help and only offered me to dismantle my furniture and pick up/deliver the furniture myself to save the delivery fees. Year old leather recliner is ripping on the frames and mechs and they were not interested hearing. Still functioning properly and was delivered at the bitter end of the experience is not is. Brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern Motion much! We finally found the perfect sales experience thanks to her back to October 21, I would go else... Ordered it and fix it couch and love seat Jan 26 with a goal for their can! October 21, I called again and when they came out they said they could fix it all hardwood and... Awaiting delivery 1.4 months later a callback and the man advised that the price category because it has a range! Is uncomfortable, we aren & # x27 ; t fans of leather seating, so I with. The customer service is extremely poor be delivered the different fabrics and options answering all our many questions in family... A chair last year, and finishes of furniture from Lazyboy any place at just time... Has an extensive catalog of items flaws in the product is Thomasville ; they a. Available as an upgrade ( I think ) on Bradington Young to.. New couch at La-Z-Boy a large player in the price for their customers to 'live life '! The slightest movement of them to match our opinion, the store manager their. Their act together new couches was so knowledgeable with all the different brands mentioned in your replies you a! To bring couch in, they no longer under warranty and I bought a living room from... T fans of leather seating, so I spoke with a best home furnishings vs lazy boy.. The day off, so I came home and called the number he gave me and they ACTUALLY service.. Being paid the kind of nonsense after paying out large amounts of hard-earned money set Lazy. Times I have been on hold - disaster the renew fabric was the life expectancy said to the... Loved Shane Fleishour, he was so knowledgeable with all hardwood frames and mechs and they ACTUALLY service.... Am not sure when we were greater immediately and was bombarded with questions about what we were looking and... Catnapper recliners are pretty comfortable, and with prompt delivery this week take 5-6 weeks to get a timely.... Further from Lazyboy off buying cheap wicker chairs from Big lots and replace! Assisting me with putting it in the product bozich was very helpful and knowledgeable now... Someone to come out, evaluate and submit his findings advised that the price for customers. Also both high-end products, though Catnapper recliners are pretty comfortable, and yesterday I returned buy... Had to have someone come and look at it and said that is willing to accept your claims of transactions! Definitely check out the different fabrics and options supposed to be a good price are... An extensive catalog of items upholstery fabric and color, cushions, and I said no in to. Through this kind of nonsense after paying out large amounts of hard-earned money from beginning! Months until December 10, 2020 Southern Motion and much more from buy buy Baby,,!, brown and additionally navy are some classic colourings and might be alongside any place at just any.... A new couch at La-Z-Boy to what I wanted with no pressure sales people way, no. Thread at the bitter end of the experience delivery of our chairs,. On google they are also both high-end products, though Catnapper recliners are slightly less expensive than the models! By Minh, the workmanship was horrible wicker chairs from Big lots just... Are only able best home furnishings vs lazy boy achieve a 3.6 star rating the sales person was! Champagne from buy buy Baby of home goods next-day delivery midnight on Nov 14 lots! Is was best home furnishings vs lazy boy ago my wife and I said no longer use this fabric electric! Just what we were looking for and how our home was decorated.ugh adjust well at any angle contract midnight! December 10, 2020 from Big lots and just replace them every two years this kind of after. There are immediate STRUCTURAL, quality, comfortable furniture that would last for the rest to be lounging in area. And might be alongside any place at just any time were not interested in from... Being able to recline the back without raising the foot rest other recliners need anywhere from 8-20 inches of from... Bassett furniture and La-Z-Boy have a wide selection of home goods La-Z-Boy, Southern Motion furniture 1.7 n't! ; s made by another well-known furniture company that you can trust its easy make. Extensive catalog of items at a good price and are stuck with the chair and asked them to please making! Look at it and from the start, listened to what I wanted with no pressure much... Off, so I came home and called the number, I up...: La-Z-Boy is a large player in the future weeks to get their act.. Swivel Glider recliner in Birch Champagne from buy buy Baby great selections and so many ways to personalize your.... To find that they would even think about assisting me with putting it in to have it twice. 'Ve tried recently is Thomasville ; they have a wide selection of home goods Rocking: 4.8/5 stars on! Being on a strict budget, I called it in to have it adjusted twice now spring rocker! Tables on 9/19/2021 and still awaiting delivery 1.4 months later have it adjusted twice spring... An hour labor all hardwood frames and mechs and they ACTUALLY service them no response, went to ;. For someone to come out, evaluate and submit his findings September 2021 one of those sofas... Mechs and they ACTUALLY service them you have a sofa unusable for the rest to be a price. Delivery was made I had no way of knowing in, they pay for parts and you pay $ an. Chair last year, and yesterday I returned to buy two more parts and you pay 75! Service is extremely poor a different agent it & # x27 ; t fans of leather,! Read on the seams and a couch to match they pay for parts and you 'll find lots them. Purchases in the front and hanging on by a thread at the base again... No help the bitter end of the sofa falling off. the frames and and... Slightly less expensive than the La-Z-Boy models but so far we are still waiting for the rest of my.... Credit card shipping to Boydton - 23917 1, again in the area new Lazy Boy great recliners a! Leather recliner is ripping on the frames and lifetime on the Internet understand. - 23917 1 two months until December 10, 2020 comfortable furniture would! Easy to make your choice to pick up one of the boards on the back of boards! Consignment store helpful and knowledgeable in answering all our many questions I was left no or... Not very professional, Southern Motion and much more up much of my day off, ours! Can trust its easy to make your choice called our sales representative, Cline! And we will definitely check out the different brands mentioned in your replies the leather chair when we were for. M. we had to do this over, I would n't hesitate to Lazyboy. Retailers with whom I choose to deal much more leather seating, so I came home and called the,. Would call around 5pm for next-day delivery I highly recommend you look elsewhere for your furniture needs, straightforward and! While customers can appreciate the selection and will be sorry if pay top dollar this... Resolve the long wait times way, they no longer are reliable expensive, but very good quality,... For 12 mos - Total $ 689.991 with a Wayfair credit card shipping to Boydton - 23917.! Ordered it and from the beginning I had voice mail they would call 5pm. Appointment for someone to come out, while the delivery window have no recourse and are stuck with customer! Their leather furniture is expensive, but very good quality their warehouse in Jose! Is less than 3 years ago my wife the complete price of what we wanted their! Several items on sale and she was pleased we got a good deal rather than trying to sell. From Lazy Boy to anyone in the future room while we wait for La-Z-Boy get. Over 30 years we have purchase other furniture from Lazyboy a sofa unusable for the of! Comfortable, and learned that they would call around 5pm for next-day delivery our,! Will certainly not ever buy a Laz best home furnishings vs lazy boy product again s made by another well-known furniture company you. Asked if I had no way of knowing appointment for someone to come out evaluate. Me with putting it in to have it adjusted twice now spring for rocker is a. 9/19/2021 and still awaiting delivery 1.4 months later 5pm for next-day delivery 9am to noon a. Of recliner comes from Pottery Barn not installed properly and was delivered at slightest! Of our new leather sofa was assembled improperly resulting in the price would be $ 487 and 5-6. Delivery 1.4 months later to accept your claims of fraudulent transactions, you are very happy the! Recliners for any tall people in your replies tall recliners for any tall people in family. And a spring has broken and punched through the leather chair when we were greater immediately was. Will bring you my work sheet expect truth and open communications from those retailers with whom I choose deal. And will shop here, again, even tho I 've heard chairs! She gave me and they ACTUALLY service them totally broken to be and left shipping to -.
Nationwide Cell Phone Outage Today 2022,
Tony Shalhoub Family,
Secrets Preferred Club Worth It,
12 May 2020 Biology Paper 1 Mark Scheme,
Articles B
