Another option is to check how you purchased your Fitbit. Review this article to learn how to locate your Fitbits serial number. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. New. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Many double the manufacturers warranty by default. It's certainly a risk going the eBay route, so proceed with caution. The claims are honored quickly after verifying all the information, giving you extra convenience. Try Tom's or Crest. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. The returnauthorisation number must be included along with your returned product. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details See the Fitbit. The Fitbit Versa 3, is more than just an update to the Versa 2. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! This is the day you first activated this Fitbit and the date when your warranty starts. How do I turn off and shut down my Fitbit? These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. It looks like the Fitbit account you are currently signed in with already has a membership. 2.5D rounded edge glass for comfort on the fingers and hand. You can only purchase one membership at a time. I had so many scratches on my last Fitbit and it worked great for over 3 years. Get your first month foronly $1 with code: SAVESign Up Now. To obtain warranty service, you must have a return authorization. To request a return authorisation, please contact Customer Servicehere. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Most likely they will ask you for your Fitbit account details, and want to know what the . You will receive a verification email shortly. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Future US, Inc. Full 7th Floor, 130 West 42nd Street, Fitbit Customer Supportvia the above methods. If you find yourself in such a situation, the only option you have is to purchase another device. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. (i.e. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Cant seem to find a site to complain personally so this is where Im at! EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. You should have proof of purchase. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. For some people, paying for another one may not be immediately possible. Locate the Claim Warranty feature. (Which includes battery test and no issues were THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Choose the Warranty on a Purchased Item option. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. The Extra Power button on the 7.4 cu. Lets fix it! It could fail at any time. The membership will be linked to your Fitbit account. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. This article has been viewed 168,910 times. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Include 2 pcs tempered glass screen protectors A family plan covers one phone and 25 other household electronics, all for $15 a month. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. What is the procedure to follow. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . $3.89. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Their returns system is frustrating in the extreme. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Request a return authorization within 45 days of your shipment date. I purchased a Fitbit Sense in late June of 2021. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. Lets fix it! wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. The one or two years is only for new devices. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Check How to use your photos as your Google Pixel Watch face. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. It kicks in after the manufacturer warranty and could be worth a look. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. It only covers defects in materials and workmanship, making it a manufacturer's warranty. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Hi. Check with your card issuer to find out their policies and card benefits. Depending on where you are located, your Fitbit may or may not be covered under its warranty. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. And if your Apple Watch has . Its a versa 2! In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Use Discount Code: NOFEE at Checkout for FREE Activation! At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. You can also find the same information on their website (opens in new tab). To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Stay tuned for future updates. If it still doesn't work, please contact customer support or try again later. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). You may even be eligible for an extended warranty replacement. For Fitbits purchased elsewhere, look at the sales receipt. You must purchase FPP within 30 days after your purchase. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Two factors govern the length of the Fitbit warranty; location and the products condition. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. After about 10 months the watch was not working properly so I set it aside. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. You can only purchase one membership at a time. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. 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